Customer Engagement
What is customer engagement? And why is it important?
FACTS
82% of companies agree that retention is cheaper than acquisition.
A repeat customer spends 67% more than a new customer.
86% of consumers are willing to pay more for a better customer experience
Focusing & Increasing customer satisfaction is the answer to your questions.
Customer satisfaction measures the customer experience throughout their journey; we should focus on providing the optimal experience possible and keep enhancing it.
Thriving companies have all measured customer satisfaction and acted according to the results obtained.
It comes down to how your Customer experiences the brand — and how that brand makes a person feel
Measurement is the first step that leads to control and, eventually, to Improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it
How can you measure Customer Satisfaction?
A customer satisfaction survey is one of the easiest and most reliable methods for getting the results needed.
Loyaltyfeed is the answer you have been looking for.
loyaltyfeed is a cloud business solution that can help you create/publish forms on the fly and collect responses anywhere, anytime.
Using the platform allows you to get valuable insights from customers/team, measure and improve overall satisfaction.
Few templates and examples to use are:
Customer Satisfaction Score (CSAT): measures customer satisfaction on a particular interaction
Customer Effort Score (CES): examines the ease with which they were able to have their issue successfully resolved or complete an action (like making a purchase)
Net Promoter Score (NPS): asks how likely they are to recommend your business to someone else
Your journey to customer/team satisfaction and loyalty starts here
Understand your customers genuine needs by getting their valuable feedback and pulse
Improve your service based on the collected feedback, generated insights and action
Build a loyal, one to one relationship from different channels with your customers & team
