Customer Engagement

What is customer engagement? And why is it important?


82% of companies agree that retention is cheaper than acquisition.

A repeat customer spends 67% more than a new customer.

86% of consumers are willing to pay more for a better customer experience

Focusing & Increasing customer satisfaction is the answer to your questions.

Customer satisfaction measures the customer experience throughout their journey; we should focus on providing the optimal experience possible and keep enhancing it.

Thriving companies have all measured customer satisfaction and acted according to the results obtained.

It comes down to how your Customer experiences the brand — and how that brand makes a person feel

Alex Allwood

Measurement is the first step that leads to control and, eventually, to Improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it

H. James Harrington

How can you measure Customer Satisfaction?

A customer satisfaction survey is one of the easiest and most reliable methods for getting the results needed.

Loyaltyfeed is the answer you have been looking for.

loyaltyfeed is a cloud business solution that can help you create/publish forms on the fly and collect responses anywhere, anytime.

Using the platform allows you to get valuable insights from customers/team, measure and improve overall satisfaction.

Few templates and examples to use are:

Customer Satisfaction Score (CSAT): measures customer satisfaction on a particular interaction

Customer Effort Score (CES): examines the ease with which they were able to have their issue successfully resolved or complete an action (like making a purchase)

Net Promoter Score (NPS): asks how likely they are to recommend your business to someone else

Your journey to customer/team satisfaction and loyalty starts here

Understand your customers genuine needs by getting their valuable feedback and pulse

Improve your service based on the collected feedback, generated insights and action

Build a loyal, one to one relationship from different channels with your customers & team

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    Our purpose

    We help businesses transform by enabling them to listen, engage and act based on their customers’ reviews